Retail Sales Lead - Customer Experience & Team Coach

knitwellgroup; Tampa (FL); On-site; USD 20,664,000 - 27,552,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT is seeking a Sales Lead in Tampa to deliver personalized customer experiences, coach associates, and partner with the Store Manager to run store operations. You will model brand behaviors, support onboarding, and lead a team focused on engaging customers while maintaining visual and operational standards.

The role emphasizes flexible availability, strong communication, and initiative to help the store achieve sales goals and a seamless omnichannel experience.

Qualifications

• 6+ months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability – evenings, weekends, and holidays.
• Takes initiative and prioritizes assignments.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Management

POS system

Communication

Flexible schedule

Job description

LOFT is seeking a Sales Lead in Tampa to deliver personalized customer experiences, coach associates, and partner with the Store Manager to run store operations. You will model brand behaviors, support onboarding, and lead a team focused on engaging customers while maintaining visual and operational standards.

The role emphasizes flexible availability, strong communication, and initiative to help the store achieve sales goals and a seamless omnichannel experience.