Customer-First Retail Specialist

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); On-site; USD 15,000 - 24,000; Part time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Specialty Sales Associate at Little Creek Home Store in Virginia Beach for part-time hours. The role focuses on delivering Premier customer service, demonstrating product features, and supporting store operations.

You will engage customers, cross-sell, and stay current with trends and promotions while processing sales and handling POS transactions. Strong communication and teamwork are essential.

Qualifications

• 6 months responsible experience in clerical office or retail sales store work in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Responsibilities

• Proactively engage and make a connection with customers.
• Asking questions and listening to customers needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
• Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
• When selling clothing or military uniforms may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.
• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customers individual needs.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation.
• May handle special order merchandise requests including ordering, tracking, and providing updates to customer.
• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
• May participate in periodic inventories.
• Adherence to assigned work schedule.
• Accurate and complete follow through on work assignments
• In depth technical knowledge of how products work warranties and ability to compare products by features.
• 1-2 years of Retail or relevant work experience required 6 months of product specific experience required.
• Strong interpersonal and communication skills.
• Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals.
• Ability to effectively communicate with customers peers and management.
• Ability to communicate on the telephone with proper etiquette.
• Basic math functions such as addition subtraction multiplication and division.
• Ability to use a calculator and calculate percentages and ratios.
• Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
• Ability to work as part of a team and take initiative independent of direct supervision.
• Ability to understand and problem solve customer needs.

Skills

Customer service

Communication skills

Sales

Product knowledge

Mathematical skills

Reasoning ability

Teamwork

Education

High school diploma or GED

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) seeks a Specialty Sales Associate at Little Creek Home Store in Virginia Beach for part-time hours. The role focuses on delivering Premier customer service, demonstrating product features, and supporting store operations.

You will engage customers, cross-sell, and stay current with trends and promotions while processing sales and handling POS transactions. Strong communication and teamwork are essential.