Retail Sales Lead & Customer Experience Coach

KnitWell Group; Town of Lake George (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development opportunities

Community partnerships

Job summary

KnitWell Group is seeking a Sales Lead at the Lake George Outlets location. This role partners with the Store Manager to guide associates, model exceptional customer service, and maintain brand standards.

You will help onboard and develop a highly engaged team while ensuring a seamless omnichannel shopping experience for customers. The position emphasizes coaching, communication, and flexibility with evenings, weekends, and holidays.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Tech savvy with the ability to operate a point-of-sale system.
• Excellent communication and coaching skills.

Responsibilities

• Represent the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Uphold visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

Management experience

Tech proficiency

POS system experience

Tools

POS system

Job description

KnitWell Group is seeking a Sales Lead at the Lake George Outlets location. This role partners with the Store Manager to guide associates, model exceptional customer service, and maintain brand standards.

You will help onboard and develop a highly engaged team while ensuring a seamless omnichannel shopping experience for customers. The position emphasizes coaching, communication, and flexibility with evenings, weekends, and holidays.