Sales Lead & Coach: Elevate Customer Experience

Knitwell Group; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Job summary

LOFT in Knoxville is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates and collaborating with the Store Manager to step in as manager when needed. You’ll influence both customer and team experiences and help uphold brand standards.

Ideal candidates bring retail knowledge, coaching skills, strong communication, and flexibility for evenings, weekends, and holidays to drive sales and service excellence.

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.

Skills

Retail sales

Coaching

Communication

POS system

Tools

Point-of-sale system

Job description

LOFT in Knoxville is seeking a Sales Lead to support and role model exceptional customer experiences while guiding associates and collaborating with the Store Manager to step in as manager when needed. You’ll influence both customer and team experiences and help uphold brand standards.

Ideal candidates bring retail knowledge, coaching skills, strong communication, and flexibility for evenings, weekends, and holidays to drive sales and service excellence.