Retail Sales Lead & Customer-Experience Coach

knitwellgroup; Merrimack (NH); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts plus eligibility

Professional development and career-op

Community impact through partnerships

Job summary

Ann Taylor at Knitwell Group in Merrimack, NH is seeking a Sales Lead to model and deliver personalized customer experiences, support an engaging team, and uphold brand standards. You will work with the Store Manager to ensure readiness to step in as manager when needed.

Ideal candidates have retail experience, strong communication, and a proactive attitude. Flexible availability including evenings, weekends, and holidays is required; ownership and collaboration are essential to drive sales and

Qualifications

• 6-months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a point-of-sale system.
• Enjoys communicating and coaching.
• Flexible availability - including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales

Leadership

Customer service

Communication

Time management

Decision making

Tools

POS system

Job description

Ann Taylor at Knitwell Group in Merrimack, NH is seeking a Sales Lead to model and deliver personalized customer experiences, support an engaging team, and uphold brand standards. You will work with the Store Manager to ensure readiness to step in as manager when needed.

Ideal candidates have retail experience, strong communication, and a proactive attitude. Flexible availability including evenings, weekends, and holidays is required; ownership and collaboration are essential to drive sales and