Retail Sales Lead: Coach, Elevate Customer Experience

LOFT; Aurora (OH); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

LOFT in Aurora, OH is hiring a Sales Lead who supports and models excellent customer experiences and guides associates. You will collaborate with the Store Manager to become an expert in store functions and be ready to step in as manager when needed.

The role emphasizes delivering personalized customer experiences, onboarding and developing a highly engaged team, and upholding brand standards. Part-time availability is expected, with competitive hourly pay.

Qualifications

• 6 months of retail sales experience preferred.
• Management experience preferred.
• Proficiency with a point-of-sale system is required.
• Enjoys communicating and coaching others.
• Flexible availability including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment where associates feel welcome and engaged.
• Uphold high visual and operational standards while focusing on the customer.
• Use tools to drive a customer-focused team and profitable business.
• Provide in-the-moment feedback and coaching to help associates excel in customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on priorities and promotions and enable seamless omnichannel shopping.

Skills

Retail sales experience

Management experience

POS system proficiency

Communication & coaching

Flexible availability

Decision making

Organization & delegation

Tools

POS system

Job description

LOFT in Aurora, OH is hiring a Sales Lead who supports and models excellent customer experiences and guides associates. You will collaborate with the Store Manager to become an expert in store functions and be ready to step in as manager when needed.

The role emphasizes delivering personalized customer experiences, onboarding and developing a highly engaged team, and upholding brand standards. Part-time availability is expected, with competitive hourly pay.