Retail Sales & Guest Experience Associate

PENN Entertainment, Inc.; Plainville, Northern (MA, KY); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off as per local policy

Job summary

PENN Entertainment in Plainville, MA is hiring for a retail sales role at our gaming facility. You’ll use sales techniques to hit goals, keep the shop neat, and know merchandise offerings across outlets.

Requirements include a High School Diploma or equivalent and one year of related experience, plus proficiency with Microsoft Office (Excel/Access/Word). Compensation aligns with local standards, with growth opportunities and a competitive Total Rewards package.

Qualifications

• High School Diploma or equivalent.
• One year of related experience and/or training; or equivalent combination of education and experience.
• Proficient in Microsoft Office applications (Excel, Access, Word).

Responsibilities

• Use proper sales techniques to achieve sales goals and contribute to the profitability of retail outlet.
• Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal.
• Know features and benefits of merchandise in the retail shop and be familiar with merchandise offerings in all other outlets.
• Follow policies and procedures that affect inventory control.
• Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services.
• Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program.

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Access

Microsoft Word

Job description

PENN Entertainment in Plainville, MA is hiring for a retail sales role at our gaming facility. You’ll use sales techniques to hit goals, keep the shop neat, and know merchandise offerings across outlets.

Requirements include a High School Diploma or equivalent and one year of related experience, plus proficiency with Microsoft Office (Excel/Access/Word). Compensation aligns with local standards, with growth opportunities and a competitive Total Rewards package.