Paid Dealer School

ViziRecruiter,LLC.; Chicago (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

PENN Entertainment in Chicago is seeking a casino dealer to deliver fast, personalized service at gaming tables. You will greet guests in English, explain games, and ensure smooth play and accurate payouts.

The role requires a High School Diploma or equivalent, strong confidentiality, and excellent customer service. Flexibility to work nights, weekends, and holidays is essential to fit a fast-paced gaming floor.

Qualifications

• High School Diploma or equivalent required.
• Must be fluent and literate in English.
• Confidentiality and professionalism required.
• Knowledge of applicable state gaming laws and regulations.
• Excellent customer service and interpersonal skills.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Adheres to departmental and property policies for guest service standards.
• Greet and converse in English with guests; provide information on gaming options.
• Provide fast, personalized service to players at tables.
• Maintain rapport with guests and knowledge of dealt games.
• Ensure payouts and cheques are processed accurately and timely.
• Open and close tables according to procedures.
• Maintain confidentiality in all company matters.

Skills

English fluency

Education

High School Diploma or equivalent

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Maintains knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.
• Conducts assigned game according to procedure.
• Ensures appropriate game protection andgame pace for all players.
• Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.
• Ensures payouts are made quickly and accurately.
• Ffills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Must have strong verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Knowledgeable of applicable state gaming laws and regulations.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.