Dealer PT

ViziRecruiter,LLC.; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Penn Entertainment in New Orleans seeks a casino guest service professional to greet guests, provide information on gaming, and deliver fast, personalized service while maintaining confidentiality and compliance with regulations.

The role requires strong communication, customer service skills, and teamwork to ensure accurate payouts and a positive guest experience in a fast-paced environment.

Qualifications

• Strong verbal communication and English fluency.
• Excellent customer service and interpersonal abilities.
• Ability to maintain confidentiality and professionalism.
• Team-oriented and capable of collaboration across levels.
• Detail-oriented with basic math for payoffs.

Responsibilities

• Adheres to all policies and procedures regarding guest service standards.
• Greets and converses in English with guests; assists with information on gaming.
• Provides fast, personalized service to players and maintains rapport.
• Maintains knowledge of game details and ensures payouts are accurate.
• Opens/closes tables per guidelines and supports other service activities as needed.
• Keeps information confidential in all company matters.

Skills

Strong verbal communication

Customer service

Interpersonal skills

Confidentiality

Team collaboration

Attention to detail

Math skills

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and property policies and procedures regarding guest service standards.
• Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.
• Provides fast, flawless, personalized service to players.
• Consistently builds and maintains rapport with guests.
• Maintains knowledge of all aspects of the games dealt.
• Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.
• Conducts assigned game according to procedure.
• Ensures appropriate game protection.
• Ensures appropriate game pace for all players.
• Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.
• Ensures payouts are made quickly and accurately.
• Fills and credits tables by verification of cheques.
• Opens and closes tables according to established guidelines and procedures.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• Must have strong verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Knowledgeable of applicable state gaming laws and regulations.
• Must have excellent customer service and interpersonal skills.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Highly organized and detail oriented.
• Able to add, subtract, multiply, and divide accurately to figure payoffs.
• Ability to work any shift or hours, including nights, weekends, holidays, and overtime.