GUEST SERVICES HOST

Hollywood Casino Tunica; Mississippi; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Tunica is seeking a Hotel Front Desk Associate to provide exceptional guest service and manage hotel operations. The role requires excellent interpersonal skills and the ability to multi-task effectively. Candidates must have a High School Diploma or GED, knowledge of computer systems, and a valid Mississippi Gaming License.

Join us in an exciting and fast-paced work environment that values diversity and community commitment.

Qualifications

• High School Diploma or GED and one to three months related experience.
• Knowledge of computer keyboard, minimum of 30 wpm.
• Valid MS Gaming License.

Responsibilities

• Provide excellent guest service and build loyalty with ViP guests.
• Assign rooms and extend professional greetings to guests.
• Communicate with customers about property events and services.

Skills

Guest service skills

Interpersonal skills

Multi-tasking

Computer skills

Education

High School Diploma or GED

Tools

AS400

LMS

Micros

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi‑task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations. Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service. Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills. Issues room keys and provides clear escort instructions to Bell Staff. Keeps records of room availability and guests' accounts. Reviews and determines guest comp value based upon gaming performance. Makes and confirms reservations. Enters accurate information into the AS400, LMS, Micros and other computer systems. Communicates with customers about upcoming events, preferences, information about our property and directs calls to the appropriate destination. Responds to queries, solves and/or refers problems to the correct persons following through for the guest in a professional manner at all times. Accurately computes and records retail purchase transactions.

Qualifications

• High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered.
• Knowledge of computer keyboard, minimum of 30 wpm.
• Knowledge of operating cash register for retail items.
• Valid MS Gaming License.
• Ability to meet the demands of a fast‑paced environment.

Staying in the game: We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer.