Retail Sales & Graphic Design Associate

Big Frog Custom T-Shirts & More of West Los Angeles; Los Angeles (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Job summary

Big Frog Custom T-Shirts & More of West Los Angeles is hiring an on-site Retail Sales & Graphic Design Associate in Los Angeles, CA. You will translate customer ideas into print-ready artwork, manage retail activities, and keep production moving on schedule.

Use Adobe Illustrator and Photoshop to create and edit artwork, finalize proofs, and coordinate timelines for production and delivery, while maintaining a clean, welcoming store and delivering a top-tier customer experience.

Qualifications

• Minimum 1 year of retail customer service or sales experience.
• Working knowledge of Adobe Creative Suite, including Illustrator and Photoshop.
• Strong written and verbal communication.
• Detail-oriented with organizational and time-management skills.
• Ability to lift up to 30 pounds.

Responsibilities

• Provide exceptional customer service by discussing needs, design preferences, and goals.
• Create and edit artwork for production using Illustrator and Photoshop.
• Finalize, proof, and prepare artwork for production.
• Review orders and prioritize artwork, production, and delivery schedules.
• Meet or exceed production deadlines, including 24-hour turnaround orders.
• Answer calls and respond to emails/voicemails professionally.
• Maintain a five-star customer experience and resolve questions.
• Assist with merchandising, stocking, and keeping the store welcoming.
• Support inventory management and monthly counts.
• Open/close procedures and monitor orders in progress.
• Troubleshoot production issues with customers and team.
• Cross-train across production, sales, and store operations.
• Perform additional duties as assigned.

Skills

Adobe Creative Suite

Illustrator

Photoshop

Customer service

Time management

Communication

Tools

Adobe Illustrator

Adobe Photoshop

Adobe Creative Suite

Job description

The Retail Sales & Graphic Design Associate role supports a high-volume custom t-shirt and retail workflow by combining customer-facing service with production-focused design and artwork preparation. The position is based onsite in Los Angeles, CA.

Role Overview

In this associate role, you will consult with customers to translate their ideas into print-ready artwork, manage key retail activities, and help ensure projects move through production on schedule. The work includes handling incoming orders, preparing artwork using Adobe tools, coordinating timelines for production and delivery, and contributing to a clean, organized store environment.

Responsibilities

• Provide exceptional customer service by discussing customer needs, design preferences, and project goals, and offering creative recommendations.
• Create and edit custom artwork for production using Adobe Illustrator and Adobe Photoshop.
• Finalize, proof, and prepare customer artwork to support accurate production.
• Review incoming orders and orders from the previous day to prioritize artwork, production, and delivery schedules.
• Meet or exceed production deadlines, including 24-hour turnaround orders.
• Answer incoming phone calls and respond promptly to emails and voicemails with professionalism and accuracy.
• Maintain a five-star customer experience by producing high-quality work and resolving customer questions or concerns.
• Assist with merchandising, stocking, and keeping the retail environment clean, organized, and welcoming.
• Support inventory management through receiving shipments, restocking merchandise, and completing inventory counts.
• Assist with inventory management and restocking of merchandise as needed.
• Complete opening and closing procedures accurately and on time.
• Monitor orders in progress and proactively communicate updates or delays with customers.
• Troubleshoot production issues and collaborate with customers and team members to resolve them professionally.
• Follow up on orders in the production pipeline to keep projects on schedule.
• Receive shipments, organize inventory, and assist with monthly inventory counts.Cross-train and support production, sales, and store operations as business needs require.
• Perform additional duties as assigned.

Requirements

• Minimum of 1 year of retail customer service or sales experience.
• Working knowledge of Adobe Creative Suite, including Illustrator and Photoshop.
• Strong written communication skills with the ability to draft clear, professional emails.
• Excellent verbal communication and interpersonal skills.
• Strong attention to detail, with exceptional organizational and time-management skills.
• Ability to prioritize multiple projects and work efficiently in a fast-paced environment.
• Creative mindset and a passion for design and delivering outstanding customer experiences.
• Positive, energetic, and outgoing personality with a team-first attitude.
• Ability to lift up to 30 pounds.

Technologies

• Adobe Illustrator
• Adobe Photoshop
• Adobe Creative Suite

Preferred Skills and Qualifications

• Knowledge of garment printing methods, production processes, and materials.
• Experience creating graphics for digital and social media platforms.
• Previous key holder experience, or opening and closing experience in a retail or small business environment.

Location and Compensation

Location: Los Angeles, CA (onsite). Pay: USD 19-22 per hour. Experience: 1 year minimum.

Benefits

• Employee discount