Customer Service Representative - Basic Graphic Design

DFW Stickers; Fort Worth (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid time off

Professional development assistance

Week paid vacation after 90 days

3 paid sick days

Job summary

DFW Stickers in Fort Worth, TX is seeking a Customer Service & Graphic Design Specialist to be on site. You will gather requirements, produce and revise artwork in Adobe Illustrator, and coordinate print orders from quoting to fulfillment.

You will handle inquiries by email, phone, and in person, prepare quotes for custom printing, and ensure artwork quality before production. This role emphasizes detail, communication, and timely delivery.

Qualifications

• Adobe Illustrator experience is required.
• Previous customer service experience is required.
• Strong written and verbal communication skills.
• Attention to detail and organizational skills.
• Comfortable using computers, email, and basic office software.
• Ability to manage multiple projects and prioritize deadlines.
• Dependable, punctual, and willing to learn.

Responsibilities

• Respond to customer inquiries by email, phone, and in person.
• Prepare accurate quotes for custom printing orders.
• Assist customers with selecting suitable products, materials, sizes, and quantities.
• Follow up with customers regarding quotes, artwork approvals, and order details.
• Maintain professional, friendly communication throughout the ordering process.
• Use Adobe Illustrator to create and modify customer artwork.
• Prepare professional digital proofs for customer approval.
• Check artwork for sizing, resolution, bleed, cut lines, and print readiness.
• Make minor design adjustments and revisions as requested.
• Organize and prepare approved artwork for production.
• Assist with order entry and tracking.
• Coordinate with production staff to help ensure orders are completed accurately and on time.
• Support light production tasks as needed, including packaging, shipping, and vinyl weeding.
• Keep work areas clean and organized.
• Assist with product images, online listings, and occasional social media graphics.

Skills

Customer service

Communication

Time management

Attention to detail

Multitasking

Learning mindset

Tools

Adobe Illustrator

Job description

This onsite role combines customer service with basic graphic design and print order coordination. You will work with customers to gather requirements, produce and revise artwork in Adobe Illustrator, and help ensure orders move through quoting, proofing, production, and fulfillment accurately.

Role Overview

As a Customer Service & Graphic Design Specialist, you will handle customer communication across email, phone, and in person. You will also create or modify artwork using Adobe Illustrator, prepare digital proofs for approval, and coordinate print orders by quoting, tracking, and coordinating with production staff.

Responsibilities

• Respond to customer inquiries by email, phone, and in person.
• Prepare accurate quotes for custom printing orders.
• Assist customers with selecting suitable products, materials, sizes, and quantities.
• Follow up with customers regarding quotes, artwork approvals, and order details.
• Maintain professional, friendly communication throughout the ordering process.
• Use Adobe Illustrator to create and modify customer artwork.
• Prepare professional digital proofs for customer approval.
• Check artwork for sizing, resolution, bleed, cut lines, and print readiness.
• Make minor design adjustments and revisions as requested.
• Organize and prepare approved artwork for production.
• Assist with order entry and tracking.
• Coordinate with production staff to help ensure orders are completed accurately and on time.
• Support light production tasks as needed, including packaging, shipping, and vinyl weeding.
• Keep work areas clean and organized.
• Assist with product images, online listings, and occasional social media graphics.

Requirements

• Adobe Illustrator experience is required.
• Previous customer service experience is required.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Comfortable using computers, email, and basic office software.
• Ability to manage multiple projects and prioritize deadlines.
• Dependable, punctual, and willing to learn.

Technologies

• Adobe Illustrator
• Email

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Week paid vacation after 90 days
• 3 paid sick days

Preferred Qualifications

• Experience in a print shop, sign shop, or graphic design environment.
• Familiarity with vinyl printing, stickers, labels, or banners.
• Experience with e-commerce platforms such as WooCommerce, Etsy, Shopify, or eBay.
• Knowledge of screen printing, heat transfers, or apparel graphics.
• Bilingual English and Spanish is a plus.

Pay & Schedule

• Pay: USD 18 - 18 per hourly (noted as $18.00–$18.50 per hour depending on experience)
• Schedule: Full time, Monday through Friday, 9:30 AM to 5:30 PM
• Location: Fort Worth, Texas (onsite)
• Work environment: In person, creative, collaborative, and fast paced