Retail Sales & Customer Experience Specialist

storesalesassociate; Matteson (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Citi Trends is seeking a Store Sales Associate to join our team at a leading value-priced urban apparel retailer. You will handle freight, price changes, and customer transactions while upholding store standards and policies.

The role requires strong communication, basic math skills, and flexibility to work nights and weekends. You will engage customers, maintain neat appearance, and support loss prevention activities.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processing freight.
• Assisting with price changes/markdowns.
• Balancing register according to policy.
• Calling out prices for customer transactions.
• Bagging merchandise efficiently at checkout.
• Handling cash, checks and credit cards according to policy.
• Obtaining management approval for returns, voids and checks.
• Maintaining store cleanliness and housekeeping duties.
• Providing customer service including greeting, fitting room policies, timely ringing, and inviting return visits.
• Following safety procedures and maintaining professional appearance with name tag.
• Assisting management in merchandising on the sales floor.
• Assisting with tasks per company policy.
• Explaining exchange/refund policies to customers.
• Supporting Loss Prevention procedures and reporting incidents.

Skills

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Citi Trends is seeking a Store Sales Associate to join our team at a leading value-priced urban apparel retailer. You will handle freight, price changes, and customer transactions while upholding store standards and policies.

The role requires strong communication, basic math skills, and flexibility to work nights and weekends. You will engage customers, maintain neat appearance, and support loss prevention activities.