Retail Sales & Customer Experience Leader

Michaels Stores; Riverside (OH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) matching

Job summary

Michaels Stores is seeking a Sales Manager in Riverside, CA to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end operations, POS systems, and service execution, while coaching staff and maintaining brand standards.

The role includes MOD coverage, loyalty programs, and cross-functional collaboration to meet key KPIs. Regular nights, weekends, and early mornings are required, with opportunities across pop-up events and in-store

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong coaching and customer experience focus.

Responsibilities

• Lead and champion selling culture across the store.
• Coach team to achieve sales and service KPIs.
• Oversee front-end operations, POS usage, and customer support.
• Provide MOD coverage and maintain store standards.
• Drive loyalty program enrollment and omni-channel service.

Skills

Retail leadership

Customer service

POS operations

Team coaching

Operational excellence

Tools

POS systems

Self-checkout

Job description

Michaels Stores is seeking a Sales Manager in Riverside, CA to lead a high-performing selling culture and drive strong sales and customer experience. You will oversee front-end operations, POS systems, and service execution, while coaching staff and maintaining brand standards.

The role includes MOD coverage, loyalty programs, and cross-functional collaboration to meet key KPIs. Regular nights, weekends, and early mornings are required, with opportunities across pop-up events and in-store