Retail Sales Counter

Pick Your Part; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Pick Your Part located in Chicago, Illinois, is hiring for a customer service role responsible for providing excellent service to walk-in customers. The position involves identifying vehicle parts, processing transactions, and maintaining displays to drive sales.

Ideal candidates will have a strong customer service background, effective communication skills, and automotive knowledge. Prior experience in retail or customer service is preferred, along with the flexibility to work varying schedules.

Qualifications

• Strong customer service background required.
• Effective communication skills essential.
• Automotive experience preferred.
• Two to three years of customer service experience preferred.

Responsibilities

• Provide immediate service to walk-in customers.
• Assist customers in identifying vehicle parts.
• Process transactions at the front counter.
• Communicate with parts pullers for customer requests.
• Set up and maintain displays of popular parts.
• Inspect returned parts and process claims.

Skills

Customer service skills

Effective communication

Time management

Problem-solving skills

Education

High School Diploma or G.E.D.

College coursework

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

• In‑Person Sales: Provide immediate, high-quality service to all walk‑in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on‑site.
• Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
• Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them.
• Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
• Core & Returns Management: Inspect physical parts returned by walk‑in customers to verify condition and process credits or warranty claims.
• Assumes other duties as assigned.

Requirements

• To perform this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time‑management skills.
• Must be able to work in a team‑oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must have strong problem‑solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment

• The office environment requires walking, standing, or sitting for several hours at a time.
• Perform repetitive motion tasks on a computer.