Retail Counter Sales

PYP; Chicago (IL); Hybrid; USD 32,000 - 46,000; Full time

Job summary

PYP in Chicago is seeking a customer-focused associate to provide superior service at the front counter. You will assist walk-in customers, help locate auto parts, ring up sales, and coordinate with the yard team for part retrieval.

Ideal candidates have strong communication, time management, and problem-solving skills, plus a willingness to work weekends and a team-oriented environment. Prior automotive experience is preferred.

Qualifications

• Must have strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred; college coursework desired.

Responsibilities

• In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
• Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
• Sales: Process cash and credit transactions at the front counter using POS systems.
• Yard Coordination: Coordinate with parts pullers to retrieve parts for customers.
• Merchandising & Displays: Set up and maintain physical displays of popular parts to drive impulse sales.
• Core & Returns Management: Inspect returned parts and process credits or warranty claims.
• Assumes other duties as assigned.

Skills

Customer service

Communication

Time management

Teamwork

Attention to detail

Problem solving

Flexibility

Education

High school diploma or GED

Job description

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.