Retail Counter Sales

PYP; Charlotte (NC); Hybrid; USD 1.929.000 - 2.480.000; Vollzeit

Zusammenfassung

PYP is seeking a customer-focused team member to serve walk-in customers at our Charlotte, NC store. You will identify the correct parts using our inventory system and assist customers at the front desk with cash or card transactions.

You will also manage product displays, coordinate parts pulls, and validate returns or credits while supporting team operations. A strong customer service background is essential.

Qualifikationen

• Strong customer service background and effective communication.
• High School or GED or equivalent preferred.
• Automotive parts knowledge and experience is a plus.
• 2–3 years in customer service experience preferred.

Aufgaben

• Provide superior customer service to walk-in customers.
• Identify parts using inventory software for vehicles on-site.
• Process cash and credit transactions at the front counter.
• Coordinate with yard staff to pull parts for customers.
• Set up and maintain displays of popular parts to drive impulse sales.
• Inspect returned parts and process credits or warranties.
• Assume other duties as assigned

Kenntnisse

Customer service

Time management

Communication

Teamwork

Attention to detail

Problem solving

Flexibility

Ausbildung

High School or GED

Tools

Inventory software

POS systems

Jobbeschreibung

Description

Responsible for providing a superior customer service experience to all walk-in customers.

1. In-Person Sales: Provide immediate, high-quality service to all walk-in retail and wholesale customers.
2. Parts Identification: Use inventory software to help customers find exact matches for their vehicles with the vehicles on-site.
3. Sales: Actively manage the front counter area, processing cash and credit transactions using POS systems.
4. Yard Coordination: Communicate directly with parts pullers to retrieve parts for customers that want the company to pull their parts for them
5. Merchandising & Displays: Set up and maintain physical displays of popular parts (e.g., batteries, fluids, tools) to drive impulse sales.
6. Core & Returns Management: Inspect physical parts returned by walk-in customers to verify condition and process credits or warranty claims
7. Assumes other duties as assigned

Requirements

Basic Qualifications

Education & Experience

• To perform this job this job successfully, an individual must have a strong customer service background.
• Must be able to communicate effectively.
• High School or G.E.D. Equivalent preferred. College coursework desired.
• Prior automotive experience and knowledge of automotive parts preferred.
• Two to three years of prior customer service relations preferred.

Knowledge/Skills/Abilities

• Ability to establish priorities and demonstrate effective time-management skills.
• Must be able to work in a team oriented environment.
• Must be attentive to detail and ensure accuracy in work assignments.
• Must be able to communicate effectively with others.
• Must have strong problem-solving skills.
• Must have the flexibility to work variable schedules, including weekends.

Essential Physical Demands/Work Environment:

• Office environment, requires walking, standing, or sitting for several hours at time.
• Perform repetitive motion tasks on computer.