Retail Sales Control & Service Desk Lead

Boscov's, Inc.; Lebanon (Lebanon County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Short/Long term disability

Company-paid life insurance

401(k) with company match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov's, Inc. is seeking a Sales Control/Customer Service Desk Manager to lead a retail team and ensure accurate cash handling and customer service excellence.

You will supervise the Sales Control Office and Customer Service Desk, train staff, and ensure efficient, compliant operations across the desk. The role requires strong money-management experience, excellent communication, and the ability to work varied days and hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in money handling and retail or banking environments.
• Strong leadership and people-management abilities.
• Excellent written and verbal communication skills.
• Ability to learn computer systems and interpret reports.

Responsibilities

• Supervise a team to ensure accurate cash handling and balancing.
• Investigate and resolve discrepancies in cash and paperwork.
• Order supplies for the Customer Service Desk and supervise staff.
• Train and coordinate Sales Control Office and Customer Service Desk activities.

Skills

People management

Customer service

Team leadership

Financial reconciliation

Communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

POS system

Telxon

Accounting software

Job description

Boscov's, Inc. is seeking a Sales Control/Customer Service Desk Manager to lead a retail team and ensure accurate cash handling and customer service excellence.

You will supervise the Sales Control Office and Customer Service Desk, train staff, and ensure efficient, compliant operations across the desk. The role requires strong money-management experience, excellent communication, and the ability to work varied days and hours, including evenings and weekends.