Sales Control/ Customer Service Desk Manager

Boscov's Department Store, LLC

Lebanon (Lebanon County)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Weekly pay

Paid vacation

Employee discount

Life Insurance (company paid)

Job summary

Boscov's Department Store, LLC seeks a Sales Control/Customer Service Desk Manager to oversee cash control and front-line service. The role requires guiding a retail team to meet customers’ needs quickly and efficiently while maintaining accuracy in cash handling and reporting.

The ideal candidate has strong leadership, organizational, and communication skills, plus experience balancing cash, supervising staff, and ensuring compliance with store policies.

Qualifications

Must be able to lead a retail team to actively engage coworkers and deliver excellent customer service.
Experience in cash handling, balancing sheets, and paperwork processing.
Strong organizational skills and ability to supervise and train staff.

Responsibilities

Supervise and participate in accountability and balancing of cash receipts and paperwork.
Investigate and resolve discrepancies in cash handling and reports.
Order supplies for the Customer Service Desk.
Supervise, train and coordinate Sales Control Office and Customer Service Desk staff.
Complete all transactions and paperwork accurately while following company policies.

Skills

Retail team leadership

Customer service

People management

Communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

POS register

Telxon

Computer systems

Job description

Boscov’s Sales Control/ Customer Service Desk Manager

Job Description

Experienced Sales Control/Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Sales Control/ Customer Service Desk Manager to join our retail team.

As a member of the management team, you will supervise a team of associates to ensure they develop relationships with our customers so that each customer’s needs are met in a quick and efficient manner. Your previous management experience along with your strong organizational and customer service skills will ensure your success in this dynamic leadership role. If you are looking for a great opportunity to pursue a rewarding management career with a company known for quality and big savings.

Job Responsibilities

As a member of the management team, the Sales Control Manager will supervise and participate in the accountability and balancing of cash receipts and paperwork.

Additional Responsibilities Of The Sales Control Manager Include

Investigate & resolve discrepancies
Order supplies for Customer Service Desk
Supervise, train & coordinate Sales Control Office and Customer Service Desk
Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures

Job Requirements

Successful candidates for the Sales Control Manager should role have the ability to lead a retail team to actively engage coworkers to provide excellent customer service.

Additional Requirements Of The Sales Control Manager Include

High school diploma or equivalent; bachelor’s degree, preferred
Prior money management and retail, banking, or accounting experience
Basic accounting skills
People management skills, ability to lead and develop coworkers
Excellent written, verbal, and interpersonal communication skills
Creative problem solving skills
Ability to learn computer systems, POS register, telxon, and interpret reports
Available to work varied days and hours as work schedule requires, including evenings and weekends

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive: