Sales Control/ Customer Service Desk Manager

Boscov's, Inc.; Lebanon (Lebanon County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Short/Long term disability

Company-paid life insurance

401(k) with company match

Weekly pay

Paid vacation

Employee discount

Job summary

Boscov's, Inc. is seeking a Sales Control/Customer Service Desk Manager to lead a retail team and ensure accurate cash handling and customer service excellence.

You will supervise the Sales Control Office and Customer Service Desk, train staff, and ensure efficient, compliant operations across the desk. The role requires strong money-management experience, excellent communication, and the ability to work varied days and hours, including evenings and weekends.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in money handling and retail or banking environments.
• Strong leadership and people-management abilities.
• Excellent written and verbal communication skills.
• Ability to learn computer systems and interpret reports.

Responsibilities

• Supervise a team to ensure accurate cash handling and balancing.
• Investigate and resolve discrepancies in cash and paperwork.
• Order supplies for the Customer Service Desk and supervise staff.
• Train and coordinate Sales Control Office and Customer Service Desk activities.

Skills

People management

Customer service

Team leadership

Financial reconciliation

Communication

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

POS system

Telxon

Accounting software

Job description

Boscov’s Sales Control/ Customer Service Desk Manager

Experienced Sales Control/ Cash Office Managers—bring your experience to work for you where people love to shop! Boscov's is a chain of full service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for Sales Control/ Customer Service Desk Manager to join our retail team.

As part of a fast-paced, dynamic management team, you will supervise a team of associates to ensure they develop relationships with our customers so that each customer’s needs are met in a quick and efficient manner. Your previous management experience along with your strong organizational and customer service skills will ensure your success in this dynamic leadership role.

Job Responsibilities

As a member of the management team, the Sales Control Manager will supervise and participate in the accountability and balancing of cash receipts and paperwork.

Additional responsibilities of the Sales Control Manager include:

• Investigate & resolve discrepancies
• Order supplies for Customer Service Desk
• Supervise, train & coordinate Sales Control Office and Customer Service Desk
• Accurately and efficiently completing all transactions and paperwork while adhering to company policies and procedures

Job Requirements

Successful candidates for the Sales Control Manager should role have the ability to lead a retail team to actively engage coworkers to provide excellent customer service.

Additional requirements of the Sales Control Manager include:

• High school diploma or equivalent; bachelor’s degree, preferred
• Prior money management and retail, banking, or accounting experience
• Basic accounting skills
• People management skills, ability to lead and develop coworkers
• Excellent written, verbal, and interpersonal communication skills
• Creative problem solving skills
• Ability to learn computer systems, POS register, telxon, and interpret reports
• Available to work varied days and hours as work schedule requires, including evenings and weekends

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our retail operations team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount

Work where people love to shop!
Equal Opportunity Employer