Retail Sales Associate: Memorabilia & Guest Experience

Hard Rock Cafe New York; New York (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

Hard Rock Cafe New York is seeking a friendly Retail Sales Associate to guide guests through their shopping experience. You will greet customers, answer questions, and perform sales transactions using the POS system while maintaining accurate cash management and stock levels.

The role requires strong product knowledge, excellent communication, and the ability to upsell while delivering memorable guest experiences in a fast-paced environment.

Qualifications

• Excellent customer service and communication.
• Ability to operate POS and handle cash accurately.
• Maintain store standards and product knowledge.

Responsibilities

• Greet guests and assist with questions about products.
• Answer questions accurately and politely.
• Process sales transactions using the POS system and manage cash.
• Maintain cash drawer balances and stock levels on the floor.
• Keep store clean and organized, following display standards.
• Engage customers to Upsell related items and higher-quality products.
• Assist with opening/closing duties and general store upkeep.

Skills

Customer service

Cash handling

POS systems

Upselling

Communication

Tools

POS software

Job description

Hard Rock Cafe New York is seeking a friendly Retail Sales Associate to guide guests through their shopping experience. You will greet customers, answer questions, and perform sales transactions using the POS system while maintaining accurate cash management and stock levels.

The role requires strong product knowledge, excellent communication, and the ability to upsell while delivering memorable guest experiences in a fast-paced environment.