Memorable Retail Guide & Sales Associate

Hard Rock Cafe; Baltimore (MD); On-site; USD 26,000 - 38,000; Full time

Job summary

Hard Rock Cafe is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable service. As an RSA, you will be a tour guide, communicator, and merchandiser, engaging guests in 1-on-1 conversations and informing them of product features and benefits.

You will ensure accurate sales transactions, maintain product knowledge, and uphold store cleanliness and visual standards to create memorable experiences for every guest.

Qualifications

• Experience in retail sales or guest-facing roles.
• Ability to operate a point-of-sale system and handle cash accurately.
• Strong product knowledge and ability to communicate features and benefits.

Responsibilities

• Greet guests and answer questions politely.
• Answer the phone and assist guests with inquiries.
• Conduct sales transactions using the POS system and handle payments.
• Maintain cash drawer balances and proper cash handling.
• Direct guests to areas and restrooms as needed.
• Demonstrate product knowledge and inform guests of features & benefits.
• Engage guests to determine needs and upsell related items.
• Maintain a clean, organized store and proper stock levels.
• Adhere to visual display standards and merchandising guidelines.
• Perform opening/closing duties and store maintenance.

Skills

Customer service

Cash handling

POS systems

Product knowledge

Communication

Sales skills

Tools

POS system

Job description

Hard Rock Cafe is seeking a Retail Sales Associate to guide guests through the shopping experience and deliver memorable service. As an RSA, you will be a tour guide, communicator, and merchandiser, engaging guests in 1-on-1 conversations and informing them of product features and benefits.

You will ensure accurate sales transactions, maintain product knowledge, and uphold store cleanliness and visual standards to create memorable experiences for every guest.