Retail Sales Associate (Keyholder)

Jobvite, Inc.; Palo Alto (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Life insurance

AD&D

Long-Term Disability Insurance

Employee discount

Job summary

Fashionphile in Palo Alto, CA is seeking a Retail Sales Associate (Keyholder) to support store operations, deliver outstanding customer service, and uphold company policies. You will help open/close, drive sales, train new team members, manage cash, merchandising and inventory, and resolve issues on shift.

You’ll thrive in a fast-paced environment, stand for long periods, and work flexible evenings, weekends, and holidays while contributing to a high-energy, service-driven store culture.

Qualifications

• Previous retail experience; lead or Keyholder responsibilities preferred.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Dependable, punctual, and able to work flexible schedules including evenings, weekends, and holidays.
• Basic math and cash-handling skills.
• Tech savvy with the ability to work with multiple tech devices, Google Drive and Apple products.

Responsibilities

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed.
• Leading by example in delivering exceptional customer service and achieving sales goals.
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control.
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts.
• Assisting in training and onboarding of new team members.
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary.
• Contributing to a positive team environment by motivating and recognizing team performance.

Skills

Communication

Customer service

Cash handling

Multitasking

Dependable

Tech savvy

Tools

Google Drive

Apple devices

Job description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About the Opportunity

The Retail Sales Associate (Keyholder) plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include:

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
• Leading by example in delivering exceptional customer service and achieving sales goals
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
• Assisting in training and onboarding of new team members
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary
• Contributing to a positive team environment by motivating and recognizing team performance.

What We’re Looking For

• Previous retail experience; lead or Keyholder responsibilities preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
• Basic math and cash-handling skills
• Tech savvy with the ability to work with multiple tech devices, google drive and apple products
• Ability to stand for extended periods and move throughout the sales floor

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&D
• Long-Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $23/HR for all new hires in FASHIONPHILE's Palo Alto, CA location. This role is also eligible for uncapped commission at 1%.