Retail Sales Associate (Keyholder)

Fashionphile; Palo Alto (CA); Vor Ort; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical coverage

Dental coverage

Vision coverage

FSA options

Paid time off

Paid holidays

401(k) with match

Life Insurance

Long-Term Disability Insurance

Employee discount

Zusammenfassung

Fashionphile is seeking a Retail Sales Associate (Keyholder) in Palo Alto, CA to support store operations and deliver exceptional service. The role includes opening/closing the store, cash handling, merchandising, and mentoring team members.

You will lead by example to meet sales goals, resolve issues, and contribute to a positive team environment. Competitive pay with uncapped commission and comprehensive benefits are offered.

Qualifikationen

• Retail experience with lead or Keyholder responsibilities preferred.
• Strong communication and interpersonal skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Dependable, punctual, and able to work flexible schedules including evenings, weekends, and holidays.
• Basic math and cash-handling skills.

Aufgaben

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed.
• Leading by example in delivering exceptional customer service and achieving sales goals.
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control.
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts.
• Assisting in training and onboarding of new team members.
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary.

Kenntnisse

Customer service

Communication skills

Cash handling

Problem solving

Keyholder leadership

Flexibility

Tools

Google Drive

Apple devices

Jobbeschreibung

Description

FASHIONPHILE is more than just fashion — we’re revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's most sought-after brand in luxury re-commerce, we know it's our team members who make it all happen! We value diversity in our people, perspectives, and products. For us, it's the only way to cultivate the creativity and innovation essential to achieving our mission and supporting our customers. We do this both in-person and through our digital omni-channel experiences. If you're someone who embraces change, is authentic, and wants to make an impact this is the place for you.

About The Opportunity

The Retail Sales Associate (Keyholder) plays a vital role in supporting store operations by assisting in daily responsibilities, ensuring excellent customer service, and upholding company policies and procedures. Responsibilities include:

• Opening and closing the store in accordance with company procedures, ensuring security and safety protocols are followed
• Leading by example in delivering exceptional customer service and achieving sales goals
• Supporting store leadership in overseeing daily operations, including cash handling, merchandising, and inventory control
• Serving as a point of contact for store associates, providing guidance, support, and problem resolution during shifts
• Assisting in training and onboarding of new team members
• Addressing customer concerns promptly and professionally, escalating issues to management when necessary
• Contributing to a positive team environment by motivating and recognizing team performance.

What We’re Looking For

• Previous retail experience; lead or Keyholder responsibilities preferred
• Strong communication, problem-solving, and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Dependable, punctual, and able to work flexible schedules, including evenings, weekends, and holidays
• Basic math and cash-handling skills
• Tech savvy with the ability to work with multiple tech devices, google drive and apple products
• Ability to stand for extended periods and move throughout the sales floor

What We Offer

• Medical, Dental and Vision Coverage
• FSA options for Medical, Dependent Care & Commuter Benefits
• Paid Time off, Paid Sick Time, and Paid Holidays
• 401(k) with generous match program
• Free Life Insurance and AD&DD
• Long-Term Disability Insurance
• Employee Discount

Pay Rate: This position begins at $23/HR for all new hires in FASHIONPHILE's Palo Alto, CA location. This role is also eligible for uncapped commission at 1%.

FASHIONPHILE Group LLC is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].