Retail Sales Associate — Growth, Perks & Customer Champion

New Balance, Inc.; Glen Burnie (MD); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical insurance (3 options)

Dental insurance

Vision insurance

Life insurance

401K

Lifestyle reimbursement

Parental leave

Job summary

New Balance, Inc. in Arundel Mills, MD is seeking a Retail Sales Associate to ensure smooth store operation and deliver exemplary customer service.

You will apply expert product knowledge and proper selling techniques to guide customers through the purchase, embodying the GUEST service model. The role involves greeting customers, understanding needs, educating on NB features, closing sales, and maintaining a neat, well-stocked floor.

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Past retail experience preferred, but not necessary.
• Demonstrated ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to quickly perform basic math.
• Willingness to work a flexible schedule that may include weekends and holidays.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Provide customer service using proper selling techniques, product knowledge, and the GUEST service model (Greet, Understand, Educate, Solve, Transact).
• Correctly measure and fit customers with appropriate NB product.
• Inform customers about promotions and ongoing offers.
• Keep the store floor neat, organized, and well stocked.
• Ensure items are labeled and price marked properly.
• Protect products by tagging, monitoring, and reporting shrinkage or security issues.
• Follow safety regulations and report accidents or near misses.
• Assist with closing and opening procedures as needed.

Skills

Customer service

People skills

Team player

Cash handling

Verbal communication

Flexibility

Tools

Cash register functions

Job description

New Balance, Inc. in Arundel Mills, MD is seeking a Retail Sales Associate to ensure smooth store operation and deliver exemplary customer service.

You will apply expert product knowledge and proper selling techniques to guide customers through the purchase, embodying the GUEST service model. The role involves greeting customers, understanding needs, educating on NB features, closing sales, and maintaining a neat, well-stocked floor.