Guest-Driven Retail Sales Associate

New Balance Athletics, Inc.; Hanover (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discount

Lifestyle reimbursement

Mentorship programs

Tuition reimbursement

Job summary

New Balance Athletics, Inc. is seeking Retail Sale Associates for Arundel Mills, MD. You will deliver exceptional customer service, use GUEST selling methods, and help customers select the right NB products.

The role emphasizes team collaboration, in-store promotions, and maintaining a clean, organized selling floor with accurate pricing. Flexibility for a variable schedule and the ability to lift up to 50 lbs are required.

Qualifications

• Must be 18 years of age or older.
• Strong customer service and verbal communication skills.
• Ability to flourish in a team environment.
• Familiarity with cash register functions.
• Ability to perform basic math quickly.
• Willingness to work weekends and holidays.
• Ability to lift up to 50 lbs with assistance; stand for long periods.

Responsibilities

• Provide customer service using proper selling techniques and the GUEST model.
• Greet customers and understand their needs.
• Educate customers on product features and benefits.
• Close sales through effective upselling and service.
• Fit customers with NB products and inform about promotions.
• Keep the floor neat, stocked, and correctly labeled.
• Protect products and monitor floor merchandise; report shrinkage.
• Follow safety regulations and report accidents or near misses.

Skills

Customer service

Cash handling

Verbal communication

Teamwork

Flexibility

Physical stamina

Tools

Cash register

Point of Sale (POS)

Job description

New Balance Athletics, Inc. is seeking Retail Sale Associates for Arundel Mills, MD. You will deliver exceptional customer service, use GUEST selling methods, and help customers select the right NB products.

The role emphasizes team collaboration, in-store promotions, and maintaining a clean, organized selling floor with accurate pricing. Flexibility for a variable schedule and the ability to lift up to 50 lbs are required.