Retail Sales Associate: Fast-Paced Customer Champion

storesalesassociate; Charlotte (NC); On-site; USD 28,000 - 35,000; Full time

Job summary

CITITRENDS, Inc. in Charlotte, NC seeks a Sales Associate to deliver excellent customer service and maintain product knowledge in a fast-paced retail setting.

This role requires a proactive, vigilant individual who engages with customers, demonstrates integrity, and communicates effectively while supporting a positive work culture. The Sales Associate will process freight, assist with price changes, balance the register, and bag merchandise efficiently.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently during transactions.
• Handles cash, checks and credit cards per policy.
• Obtains management approval for returns/voids.
• Maintains housekeeping duties as assigned.
• Provides customer service: greeting, fitting room policy, timely ringing, and inviting return.
• Follows safety procedures.
• Maintains professional appearance with name tag.
• Assists management in merchandising on the sales floor based on stock levels.
• Explains exchange/refund policies to customers after transactions.
• Supports Store Manager with Loss Prevention procedures.
• Performs other duties as assigned.

Skills

Communication skills

Organizational skills

Flexible schedule

Education

High school diploma

Job description

CITITRENDS, Inc. in Charlotte, NC seeks a Sales Associate to deliver excellent customer service and maintain product knowledge in a fast-paced retail setting.

This role requires a proactive, vigilant individual who engages with customers, demonstrates integrity, and communicates effectively while supporting a positive work culture. The Sales Associate will process freight, assist with price changes, balance the register, and bag merchandise efficiently.