Retail Sales Associate: Customer Service & Merchandising

Citi Trends, Inc.; Enterprise (AL); On-site; USD 15,000 - 18,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and develop strong product knowledge to ensure customer satisfaction in a fast-paced retail environment.

The role focuses on engagement with customers, adherence to policies, and contributing to a positive work culture within the Store Operations department. This position requires reliability and a professional appearance in a dynamic retail setting.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight
• Assisting with price changes/markdowns
• Balances register according to company policy
• Bags merchandise efficiently when completing a customer\'s transaction
• Handles all cash, checks and credit cards correctly and by company policy
• Obtains management approval when needed for returns, voids and checks
• Handles maintenance and housekeeping duties as assigned
• Provides proper customer service such as greeting customers, abiding by fitting room policies, ringing customers in a timely fashion, thanking customers for shopping at store and inviting them to return
• Follows all safety procedures
• Must keep a professional, neat appearance, including wearing a name tag
• Assists management in merchandising sales floor according to stock level
• Explains our exchange/refund policies to customers after transactions
• Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies
• Performs other duties as may be assigned

Skills

Communication

Time management

Math calculations

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver exceptional customer service and develop strong product knowledge to ensure customer satisfaction in a fast-paced retail environment.

The role focuses on engagement with customers, adherence to policies, and contributing to a positive work culture within the Store Operations department. This position requires reliability and a professional appearance in a dynamic retail setting.