Retail Sales Associate: Customer Service & Merchandising

storesalesassociate; Roanoke Rapids (NC); On-site; USD 29,000 - 36,000; Full time

Job summary

CITITRENDS, Inc. is seeking a Sales Associate to deliver friendly, knowledgeable customer service in a fast-paced in-store setting. You will assist customers, maintain accurate shelves, process transactions, and help uphold store policies. A proactive, professional appearance and strong communication are essential.

The role emphasizes teamwork, integrity, and ongoing engagement with customers while supporting loss prevention and store operations to ensure a positive shopping experience.

Qualifications

• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

Responsibilities

• Processes freight.
• Assisting with price changes/markdowns.
• Balances register according to company policy.
• Bags merchandise efficiently when completing a customer's transaction.
• Handles all cash, checks and credit cards correctly and by company policy.
• Obtains management approval when needed for returns, voids and checks.
• Handles maintenance and housekeeping duties as assigned.
• Provides proper customer service such as greeting customer and following fitting room policies.
• Rings customer in a timely fashion and invites them to return.
• Follows all safety procedures.
• Must keep a professional/neat appearance, including wearing a name tag.
• Assists management in merchandising sales floor according to stock level.
• Explains exchange/refund policies to customers after transactions.
• Supports Store Manager with Loss Prevention procedures and reports incidents of theft.
• Performs other duties as may be assigned.

Skills

Excellent communication

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

CITITRENDS, Inc. is seeking a Sales Associate to deliver friendly, knowledgeable customer service in a fast-paced in-store setting. You will assist customers, maintain accurate shelves, process transactions, and help uphold store policies. A proactive, professional appearance and strong communication are essential.

The role emphasizes teamwork, integrity, and ongoing engagement with customers while supporting loss prevention and store operations to ensure a positive shopping experience.