Retail Sales Associate — Merchandising & Customer Service

Citi Trends, Inc.; Town of Irondequoit (NY); Hybrid; USD 26,000 - 34,000; Part time

Job summary

Citi Trends, Inc. is seeking a Store Sales Associate to join our team at one of the largest value-priced urban apparel chains.

The role emphasizes accurate cash handling, customer service excellence, and active involvement in merchandising and loss prevention. Responsibilities include assisting with price changes, processing freight, maintaining the sales floor, and ensuring a fast, friendly checkout experience.

Qualifications

• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule including nights and weekends.
• Ability to perform mathematical calculations such as additions, subtractions, multiplications, divisions, and percentages.

Responsibilities

• Processing freight
• Assisting with price changes/markups
• Balancing cash register according to policy
• Calling out prices for customer at register
• Bagging merchandise efficiently at checkout
• Handling cash, checks and credit cards per policy
• Obtaining management approval for returns, voids, and checks
• Maintaining housekeeping duties as assigned
• Providing proper customer service: greet customers, assist fitting room, ring up in a timely fashion, invite return visits
• Following all safety procedures
• Maintaining professional appearance with name tag
• Assisting management in merchandising the sales floor according to stock
• Assisting with tasks per company policy
• Explaining exchange/refund policies to customers after transactions
• Assisting Store Manager with loss prevention procedures and reporting incidents

Skills

Excellent communication

Organizational skills

Mathematical calculations

Education

High school diploma or equivalent

Job description

Citi Trends, Inc. is seeking a Store Sales Associate to join our team at one of the largest value-priced urban apparel chains.

The role emphasizes accurate cash handling, customer service excellence, and active involvement in merchandising and loss prevention. Responsibilities include assisting with price changes, processing freight, maintaining the sales floor, and ensuring a fast, friendly checkout experience.