Retail Sales Associate – Customer Focus & Cash Handling

Goodwill of Greater Washington; Manassas (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill of Greater Washington is seeking a friendly retail team member to be the face of our store, deliver professional customer service, and help customers find items they love.

You will operate the cash register, stock shelves, keep displays neat, and collaborate with a team to meet daily sales goals while supporting the community we serve.

If you value teamwork, reliability, and helping others, this role offers training and opportunities to grow with Goodwill.

Qualifications

• Ability to communicate effectively with customers and teammates.
• Provide exceptional customer service to all customers.
• Resolve customer complaints professionally.
• Basic math skills for transactions and change.
• Ability to stand for prolonged periods up to 7 hours per shift.
• Lift up to 40 pounds frequently.
• Proficiency with basic computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner.
• Rings items accurately on the register and handles transactions.
• Maintains knowledge of merchandise and answers customer questions promptly.
• Keeps floor merchandise neat and assists customers with selections.
• Maintains clean professional appearance.
• Maintains register area and adheres to store security procedures.
• Performs housekeeping duties including sweeping, mopping, vacuuming, and dusting.

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Job description

Goodwill of Greater Washington is seeking a friendly retail team member to be the face of our store, deliver professional customer service, and help customers find items they love.

You will operate the cash register, stock shelves, keep displays neat, and collaborate with a team to meet daily sales goals while supporting the community we serve.

If you value teamwork, reliability, and helping others, this role offers training and opportunities to grow with Goodwill.