Retail Sales Associate — Customer Focus, Growth & Same-Day Pay

Goodwill-of-Greater-Washington-; Manassas (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Same-day pay

PTO (accrued)

Holiday pay

Life insurance

Dental benefits

Vision benefits

Pet insurance

Employee discounts

EAP

401(k) match after 1 year

Job summary

Goodwill of Greater Washington is seeking an upbeat retail teammate to greet customers, help with merchandise, and operate the sales register. You will handle cash, answer questions, and keep the floor neat and inviting while delivering friendly service.

As part of the sales team, you’ll learn store operations, assist customers in person and on the phone, and support a clean, organized shopping environment. This role emphasizes reliability, teamwork, and customer-focused service.

Qualifications

• Ability to effectively communicate with customers and GGW associates.
• Ability to provide exceptional customer service to all customers.
• Ability to settle customer complaints.
• Ability to perform basic math skills.
• Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
• Ability to bend and lift up to 40 pounds frequently.
• Basic working knowledge of computer applications and the internet.

Responsibilities

• Provides professional and courteous service to all customers inside the store, outside of the store, and on the phone.
• Assures merchandise is placed on the sales floor in a timely manner
• Able to ensure items are rung accurately on the register
• Demonstrates accurate cash handling skill to include but is not limited to making change, operate and maintain the cash register, check and charge card machine, and use of a calculator
• Maintains knowledge of merchandise and answers customer’s questions courteously and promptly
• Keeps floor merchandise neat and orderly (racks, shelves, bins, and hangers) and assists customers with purchase selections.
• Maintains clean professional appearance
• Maintain an orderly and clean register area
• Maintain familiarity with store security procedures and exercise security practices when necessary
• Perform general housekeeping responsibilities to include: store upkeep duties as needed to include sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms)
• Perform other duties as assigned by management

Skills

Action Oriented

Customer Focus

Composure

Time Management

Education

High School Diploma or equivalent

Tools

Cash register

Calculator

POS system

Job description

Goodwill of Greater Washington is seeking an upbeat retail teammate to greet customers, help with merchandise, and operate the sales register. You will handle cash, answer questions, and keep the floor neat and inviting while delivering friendly service.

As part of the sales team, you’ll learn store operations, assist customers in person and on the phone, and support a clean, organized shopping environment. This role emphasizes reliability, teamwork, and customer-focused service.