Retail Sales Associate - Customer Experience Champion

EXPRESS; Gilroy (CA); On-site; USD 23,000 - 33,000; Part time

Benefits offered by this job

Medical, pharmacy, dental and vision

401(k) and Roth 401(k) with Company/ES

Merchandise discount

Paid Time Off

Parental leave

Job summary

PHOENIX is seeking a Retail Sales Associate to join our team at Gilroy Premium. Maintain a clean sales floor, assist with transactions, and ensure a safe, inviting store environment for all customers.

Availability includes nights and weekends; prior retail experience is preferred and a positive customer-first attitude is essential. Join a team that thrives on collaboration, delivers great service, and leverages loyalty programs to enhance the shopping experience.

Qualifications

• High school or equivalent required.
• 0–2 years of relevant experience; minimum 6 months.
• Proficient with iPad and POS registers.
• Availability includes nights, weekends and non-business hours.
• Meets physical requirements.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to ensure safety of associates and customers.
• Assist with product launch changes according to SOP.
• Provide a Great Customer Experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce wait times.
• Resolve customer service issues and communicate resolutions to Store Management.
• Drive credit and loyalty programs by explaining benefits to customers.
• Other essential functions as directed by your supervisor.

Skills

Retail experience

Customer service

Verbal & written communication

Team collaboration

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX is seeking a Retail Sales Associate to join our team at Gilroy Premium. Maintain a clean sales floor, assist with transactions, and ensure a safe, inviting store environment for all customers.

Availability includes nights and weekends; prior retail experience is preferred and a positive customer-first attitude is essential. Join a team that thrives on collaboration, delivers great service, and leverages loyalty programs to enhance the shopping experience.