Retail Sales Leader — Inspire Teams & Elevate Service

EXPRESS; Gilroy (CA); On-site; USD 55,159,000 - 75,393,000; Full time

Benefits offered by this job

Medical insurance

401(k) with Company match

Merchandise discount

Paid Time Off

Job summary

PHOENIX Retail, LLC, operating Express brands, is seeking a Retail Sales Leader for Gilroy Premium. You will drive floor and stockroom operations, coach associates, and deliver a best-in-class in-store shopping experience for customers.

Ideal candidates bring retail experience, strong communication, and the ability to lead shifts, manage schedules, and oversee checkout, merchandise flow, and omni-channel steps to support sales goals.

Qualifications

• Experience in retail or customer-facing environments.
• Ability to use iPad, registers and basic tech at point of sale.
• Availability nights, weekends and non-business hours as required.
• Strong communication and teamwork skills.
• Demonstrated sales accountability.

Responsibilities

• Assist in developing and motivating associates to maximize sales potential
• Provide in the moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
• Monitor and analyzes the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in-store customer experiences.
• Effectively resolves customer service issues to a positive outcome.
• Lead and models our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

Skills

Customer service

Communication

Teamwork

Multitasking

Retail experience

Leadership

Education

High School or Equivalent

Tools

iPad

Registers

Job description

PHOENIX Retail, LLC, operating Express brands, is seeking a Retail Sales Leader for Gilroy Premium. You will drive floor and stockroom operations, coach associates, and deliver a best-in-class in-store shopping experience for customers.

Ideal candidates bring retail experience, strong communication, and the ability to lead shifts, manage schedules, and oversee checkout, merchandise flow, and omni-channel steps to support sales goals.