Retail Sales Associate - Create Joyful Customer Experiences

Daiso USA; Normal (IL); On-site; USD 17,000 - 21,000; Full time

Job summary

Daiso USA Store in Normal, IL is seeking a Store Sales Associate to deliver friendly, responsive customer service and drive sales. You will greet customers, answer questions, identify needs, and suggest products to enhance the shopping experience.

The role covers merchandising, cash handling, and daily store operations, including supporting opening/closing tasks and assisting leadership when needed. A positive attitude and reliable teamwork are essential to success in this role.

Qualifications

• High School Diploma, GED, or equivalent preferred.
• 0-2 years of relevant retail, customer service, or sales experience preferred.
• Prior retail sales experience, sales associate experience, or similar customer-facing experience is a plus.
• Prior experience supporting opening/closing, task coordination, training, or shift support is a plus for Lead Shift assignments.

Responsibilities

• Greet and direct customers in a friendly and professional manner.
• Answer customer questions about products, promotions, discounts, and special offers.
• Identify customer needs and recommend products or solutions to support the shopping experience.
• Upsell through appropriate product recommendations and maintain awareness of new products and promotions.
• Promptly resolve customer concerns when able and elevate complaints or sensitive issues to store leadership when necessary.
• Organize merchandise on shelves and restock merchandise when low or empty.
• Assist with back stockroom organization and set up of merchandise displays on the sales floor.
• Maintain a clean, organized, and safe sales floor, checkout area, and back stock area.
• Assist with receiving, organizing, pricing, labeling, and replenishing merchandise.
• Perform routine inventory counts and support inventory management activities as directed.
• Operate the cash register and accurately process cash, check, credit card payments
• Complete store administrative tasks as directed by the Store Manager or Assistant Manager.
• Follow company policies, procedures, safety expectations, and loss prevention practices.
• Carry out other duties as assigned based on business needs.
• Maintain awareness of loss prevention practices and immediately report suspicious activity, safety concerns, inventory discrepancies, or policy violations to store leadership.
• Follow all cash handling, inventory control, and asset protection procedures.

Skills

Excellent communication

Customer-focused

Multitasking

Dependability

Punctuality

Basic math

Point-of-sale

Inventory stocking

Lead shifts

Team support

Education

High School Diploma / GED

Tools

Point-of-sale systems

Job description

Daiso USA Store in Normal, IL is seeking a Store Sales Associate to deliver friendly, responsive customer service and drive sales. You will greet customers, answer questions, identify needs, and suggest products to enhance the shopping experience.

The role covers merchandising, cash handling, and daily store operations, including supporting opening/closing tasks and assisting leadership when needed. A positive attitude and reliable teamwork are essential to success in this role.