Retail Sales Associate - 3777

FirstCash, Inc.; Cumming (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Paid vacation

Tuition reimbursement

Employee discounts

Job summary

FirstCash, Inc. is hiring full-time Sales Associates for pawn store locations in the United States, including Cumming, Georgia. This role requires strong customer service skills, engaging with customers to process sales and loans, while also managing inventory.

Compensation includes an hourly rate of $14.00 – $17.00, plus commission incentives ranging from 2% to 8%. Additional benefits include medical insurance, paid vacation, and access to discounts.

Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Minimum age: 18 years old.
• Strong desire to work and serve customers.

Responsibilities

• Greets and interacts with customers to recommend financial solutions.
• Processes sales and loan transactions according to policies.
• Maintains the sales floor properly stocked and displayed.

Skills

Customer service

Basic math calculations

Teamwork

Cash handling

Bilingual service

Education

High school diploma or GED

Tools

POS systems

Job description

Position Summary

We are seeking entry‑level, full‑time Sales Associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. This role greets, engages, and interacts with customers to process sales, loans, and other transactions. The associate works with a wide variety of products including tools, electronics, firearms (in FFL locations), and general merchandise.

Compensation & Benefits

Hourly rate: $14.00 – $17.00 per hour. Employees earn commission based on productivity, with a potential 2%–8% incentive on gross profit. Additional benefits include:

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary insurance options (eligibility required).
• Best working hours: most stores open 9 AM – 6 PM; many closed on Sundays.
• Earned Wage Access program: available to all employees on the second day of employment.
• Unlimited commission above your hourly base rate.
• Paid vacation: one week after 6 months, another week after 1 year, and two weeks on each anniversary thereafter (adjusted for state/local requirements).
• Paid sick/personal time: 8 hours after 6 months (up to 24 hours after 5 years).
• Employee discounts available from the first day.
• Tuition reimbursement up to $2,000 per year (for full‑time employees who meet requirements).
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in FirstCash 401(k) program after 6 months.
• FirstCash Pet Insurance program.

Responsibilities

• Greets and interacts with all customers, developing rapport to recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Makes the sales floor clean, stocked, and maintains merchandise displays.
• Processes sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items per established policies and regulatory requirements.
• Answers incoming calls according to company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and be firearms certified.
• May assist customers outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual Applicants

Bilingual applicants are encouraged to apply. The position offers additional commission incentives for bilingual service.

Commission Plan Information

The commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2%–8% commission based on the gross profit of their personal performance. Applicants receive detailed information during the interview process.

Notes

Pay rates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend. Signup is required and restrictions apply.

** FirstCash 401(k) program is available to employees 21 years of age or older.

*** Maximum base pay rate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.