Retail Sales Associate - 0550

FirstCash, Inc.; Tyler (TX); On-site; USD 15,153 - 19,286; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Vacation Time

Employee Discounts

Tuition Reimbursement

Job summary

FirstCash, Inc. is seeking a Full-Time Retail Sales Associate in Tyler, TX. The role involves greeting customers, processing sales, and managing merchandise in our pawn stores.

Competitive pay rates range from $11.00 to $14.00 per hour, with additional commission opportunities. Benefits include comprehensive medical plans, earned wage access, and vacation time based on tenure.

Applicants must have a high school diploma or equivalent and be willing to lift up to 50 pounds. Bilingual candidates are encouraged to apply!

Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Minimum age 18 years old.
• Strong desire to work and serve customers.

Responsibilities

• Greets and interacts with all customers to develop rapport.
• Performs sales and loan transactions.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.

Skills

Customer service

Cash handling

Multi-tasking

Basic math proficiency

Education

High School Diploma or GED

Tools

POS systems

Job description

Full-Time Retail Sales Associate

$11.00 to $14.00 per hour. Earn up to 8% commission on transactions, averaging an additional $1.00 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access* program available to all employees from the second day of employment. Employees can withdraw up to 50% of earned wages up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: One week of paid vacation after six months of active, full-time service. Additional one week after one year, and two weeks each anniversary thereafter (*adjusted per state/local requirements). 120 hours after five years.
• Sick/Paid Personal: 8 hours after six months, 16 hours each anniversary thereafter (years 2-5), 24 hours after five years (*adjusted per state/local requirements).
• Employee discounts available from the first day of active employment.
• Tuition Reimbursement through FirstCash Education (up to $2,000 per year) available to full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via FirstCash Perks.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.
• FirstCash 401k program is available to all employees 21 years of age or older.

* Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

Position Summary

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. They work with a wide variety of merchandise, including jewelry, tools, electronics, and firearms (in FFL locations).

Responsibilities of a Full‑Time Pawnbroker / Retail Sales Associate

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open and close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items per company policy.
• Answers incoming calls according to company standards.
• Communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and to obtain firearms certification.
• May be asked to assist customers outside the building or retrieve products from exterior storage.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Basic math proficiency.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule willingness, including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers can earn 2‑8% commission based on the gross profit of their performance. Detailed information will be provided during the interview process.

Payrates will not be below any applicable local minimum wage requirements.

Note: The information contained in this description is not an all‑inclusive list of duties and responsibilities. Management may assign or reassign duties at any time.

* Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age or older.

***Maximum base payrate is derived from the applicant’s previous experience and skills applicable to the position.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer
It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.