Retail Sales Associate - 2469

FirstCash, Inc.; Cedartown (GA); On-site; USD 19,286 - 23,419; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Voluntary options

Earned wage access

Paid vacation

Sick leave

Employee discounts

Tuition reimbursement

FirstCash Perks

401(k)

Pet insurance

Job summary

FirstCash Holdings, Inc. is seeking entry-level, full-time Retail Sales Associates for pawn store locations nationwide. The role offers $14.00 to $17.00 per hour plus an achievable commission (2–8%), with benefits such as medical, dental, vision, life, 401(k), tuition reimbursement, and paid vacation.

You will greet customers, process sales and loans, handle cash, operate POS, and maintain the sales floor. Bilingual applicants are encouraged.

Qualifications

• Must be 18 years or older with a HS diploma or GED.
• Willing to lift up to 50 pounds and stand for extended periods.
• Ability to work flexible retail hours including weekends and holidays.
• Bilingual applicants encouraged.

Responsibilities

• Greet and interact with customers to develop rapport and recommend solutions.
• Handle cash transactions and POS operations accurately.
• Maintain clean, stocked sales floor and attractive merchandise displays.
• Process sales, loans and other transactions per policy.
• Communicate clearly with customers about pawn and buy terms.
• Collaborate with teammates to deliver a positive customer experience.
• Complete required training and adhere to regulatory requirements.
• Support exterior store operations as needed.

Skills

Customer service

Cash handling

POS systems

Team player

Multi-tasking

Basic math

Education

High School Diploma or GED

Job description

We are currently looking for the right Full‑Time Retail Sales Associate to join our team!

$14.00 to $17.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process. Our retail sales associates can earn up to 8% on transactions, which could average an additional $1.00 per hour on top of your hourly rate.

Perks & Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment; employees can withdraw up to 50% of wages earned up to seven times per payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: 1 week of paid vacation after 6 months of full‑time service; 1 additional week after 1 year; 2 weeks after each anniversary thereafter (subject to state/local requirements).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (subject to state/local requirements).
• Employee discounts available on the first day of employment.
• Tuition reimbursement up to $2,000 per year available to full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies through FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions. The associate will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

Responsibilities

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or to retrieve products stored outside.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience is preferred.
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers have the potential to earn 2-8% commission, based on the gross profit of their personal performance. Applicants are provided with more details regarding the commission incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.