Retail Sales Associate - 0471

FirstCash, Inc.; Hickory (NC); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life insurance

Earned Wage Access program

Tuition Reimbursement up to $2,000 per year

Employee discounts

401(k) program

Paid vacation and sick leave

Job summary

FirstCash, Inc. is seeking a Full-Time Retail Sales Associate in Hickory, NC. This position offers an hourly wage of $13.00 to $16.00, plus commission on transactions, potentially averaging an additional $2.20 per hour.

The ideal candidate should be customer-focused, capable of performing in a fast-paced environment, and have cash handling experience. Benefits include medical plans, vacation, and employee discounts. This role supports both lending and retail operations.

Qualifications

• Must be able to lift/carry up to 50 pounds.
• Must have a flexible retail schedule, including weekends and holidays.
• Strong desire to work and serve customers.

Responsibilities

• Greets and interacts with customers for financial solutions.
• Maintains a clean sales floor and displays merchandise.
• Handles cash and negotiable items according to policies.

Skills

Customer service

Cash handling

Basic math calculations

Multi-tasking

Team-oriented

Education

High School Diploma or GED

Job description

Full‑Time Retail Sales Associate

$13.00 to $16.00 per hour. We offer an easily achievable commission structure that pays you for every transaction you process.

Our retail sales associates can earn up to 8% on transactions, which could average an additional $2.20 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after completing six months of full‑time service. Eligible employees receive an additional week after one year and two weeks on each anniversary thereafter (subject to state/local requirements). 120 hours after five years.
• Sick/Personal: 8 hours after six months of employment, 16 hours each anniversary thereafter (years 2‑5), and 24 hours after five years (subject to state/local requirements).
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking entry‑level, full‑time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. The associate will handle a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

The Full‑Time Pawnbroker / Retail Sales Associate position offers an hourly wage, plus employees earn commission based on productivity. The actual pay will be based on location, qualifications, and experience.

Responsibilities

(This is a representative list of the general duties the Full‑Time Pawnbroker / Retail Sales Associate position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Maintains a clean, stocked sales floor and displays merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, and regulatory requirements.
• Handles all cash and negotiable items per established policies and procedures.
• Answers incoming calls per company standards.
• Effectively communicates the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes assigned training.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer outside the building or retrieve products from exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Must be able to work in multiple locations as business needs dictate.
• Must have a flexible retail schedule, including weekends and holidays.
• Computer literate and able to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Pawnbrokers can earn 2–8% commission based on the gross profit of their performance. Details are provided during the interview process.

Note: The plan and role duties are not an all‑inclusive list; management may assign/reassign duties at any time.

Employees must agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup is required; restrictions and fees apply.

** FirstCash 401(k) program is available to employees 21 years of age or older.

***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.