Retail Sales Associate

Milwaukee Brewers Baseball Club; Milwaukee (WI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Ballpark discounts

Recognition program and incentives

Inclusive training and development

Job summary

The Milwaukee Brewers Baseball Club is recruiting a Retail Sales Associate for the Brewers Team Store in Milwaukee. This part-time, in-season role runs April–October and requires availability on game days.

You will help fans with merchandise purchases, cashiering, and delivering excellent service in a fast-paced stadium setting. Responsibilities include maintaining store presentation, stocking and facing merchandise, assisting with fitting rooms in select locations, and handling POS

Qualifications

• Excellent customer service skills; adherence to team store service standards.
• Strong communication with guests and co-workers.
• Attention to detail in merchandising and transactions.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.

Responsibilities

• Sell retail merchandise to fans and cashier duties.
• Maintain sales floor zones and visual merchandising standards.
• Stock merchandise and face items on shelves; assist in fitting rooms when required.
• Answer phones and assist fans with phone orders; process POS transactions.
• Notify supervisor of damaged items and maintain cleanliness and safety.

Skills

Customer service

Communication

Attention to detail

Multi-tasking

Teamwork

Tools

POS system

Job description

Retail Sales Associate

Job Locations: US-WI-Milwaukee

As part of the Retail department, the Sales Associate is responsible for selling retail merchandise to fans in accordance with the Brewers Team Store customer service standards in all retail store locations and/or kiosk locations. Responsibilities consist of cashiering, customer service and other retail needs.

Core duties for this role include, but are not limited to:

• Exhibit excellent customer service utilizing Brewers Team Store CREW service
  • Connect
  • Respect
  • Engage
  • Wow
• Maintain sales floor zones to Brewers Team Store visual and merchandising standards
• Routinely stock merchandise and face items on shelves
• Monitor fitting rooms in select locations, return merchandise to sales floor
• Answer the phone and assist fans placing over the phone orders
• Efficiently process sales utilizing retail point-of-sale system
  • Accurately scan merchandise, accept payment, bag merchandise
• Set aside and notify supervisor of defective, mismarked, mislabeled, shopworn, or damaged items
• Watch for and recognize security risks and report to management
• Maintain cleanliness and safety standards throughout all retail locations/kiosks
• Follow Brewers Team Store policies and procedures

The ideal candidate will have:

• Excellent customer service skills; ability to adhere to Brewers Team Store service standards
• Good communication skills; ability to communicate with guests and co-workers
• Attention to detail
• Ability to handle multiple tasks simultaneously in fast-paced environment
• Ability to work independently and as a team member
• Willingness to work at any location as assigned
• Capable of following job guidelines and supervisors' instructions
• Retail sales experience preferred but not required
• Prior experience working with point of sale (POS) system preferred

Work Hours

This is a part-time, in-season (April-October) position that requires availability on weekdays, weekends and holidays depending on the game schedule. Shifts range from morning to evening and typically start 3-4 hours prior to game time, concluding once the game has ended and closing tasks have been completed.

Perks

• Ballpark discounts
• Recognition program and incentives
• Inclusive training and development opportunities aligned with Club values