Retail SaaS Implementation Consultant (NA)

Upshop; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Upshop is seeking an Implementation Consultant to lead customers through deployment and adoption of Upshop solutions. You will translate business requirements into configurations, data onboarding, and integration designs, collaborating with retail teams to drive measurable outcomes.

The role combines consultative engagement, retail operations knowledge, and hands-on technical problem-solving to ensure successful go-lives and ongoing customer success.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 3+ years of experience in software implementation, consulting, professional services, or a comparable customer-facing solution delivery role.
• Strong written and verbal communication, presentation, facilitation, documentation, and stakeholder-management skills.
• Ability to manage multiple concurrent customer workstreams, deadlines, dependencies, and competing priorities with limited supervision.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to learn new technologies, business processes, and software platforms quickly.
• Willingness to travel up to 25%.

Responsibilities

• Serve as a primary customer-facing resource throughout implementation projects.
• Build trusted relationships with customer business leaders, operational stakeholders, and technical teams.
• Conduct discovery sessions to understand customer processes, operational workflows, business objectives, and success criteria.
• Provide consultative guidance on industry best practices and solution adoption.
• Facilitate customer workshops, design sessions, testing reviews, training sessions, and implementation meetings.
• Help customers align business processes and operational workflows with Upshop solutions.
• Support change management and user adoption initiatives to drive long-term customer success.
• Configure Upshop applications according to customer requirements and implementation plans.
• Execute implementation activities across discovery, configuration, testing, deployment, launch, and hypercare phases.
• Document customer requirements, configurations, business processes, and implementation decisions.
• Validate solution configurations and ensure alignment with customer objectives.
• Manage implementation deliverables and ensure activities stay on schedule.
• Identify project risks and dependencies and elevate appropriately.
• Support customer readiness activities leading up to launch and go-live events.
• Partner with Product, Engineering, Support, and Customer Success teams to resolve challenges.

Skills

Communication

Stakeholder management

Travel readiness

Learning new technologies

Problem solving

Consultative selling

Education

Bachelor's degree or equivalent

Tools

Zendesk

Jira

Confluence

Wrike

Salesforce

Job description

Upshop is seeking an Implementation Consultant to lead customers through deployment and adoption of Upshop solutions. You will translate business requirements into configurations, data onboarding, and integration designs, collaborating with retail teams to drive measurable outcomes.

The role combines consultative engagement, retail operations knowledge, and hands-on technical problem-solving to ensure successful go-lives and ongoing customer success.