Retail Risk & Controls Leader

Metropolitan Commercial Bank; New York (NY); Hybrid; USD 160,000 - 180,000; Full time

Job summary

Metropolitan Commercial Bank is seeking a Business Risk & Control Officer (Retail) to strengthen first-line risk management across retail operations, products, processes, and customer-facing activities. The role partners with Retail Banking leadership and Enterprise Risk Management to build practical controls and ensure regulatory readiness.

Responsibilities include governance, control execution, issue remediation, and risk assessment support, with a standard 4-day in-office requirement and 1

Qualifications

• 8+ years in retail banking operations, risk and internal controls.

Responsibilities

• Serve as a first line risk and control partner to Retail Banking leadership, supporting risk identification, assessment, monitoring, and reporting across retail products and processes.
• Coordinate with process owners to document, execute, and evidence key retail controls (new accounts, dormant accounts, reconciliations, customer servicing).
• Support readiness for internal control reviews, SOX activities, compliance monitoring, internal audit, and regulatory examinations.
• Assist with risk assessments, KRIs, control mapping, and root-cause remediation to drive sustainable improvements.

Skills

Retail banking ops

Process documentation

Analytical skills

Communication skills

Collaboration

AI curiosity

SOX & audit controls

Regulatory knowledge

GRC tools

AI tools interest

Certifications

Tools

Riskonnect

AuditBoard

Microsoft Copilot

Job description

Metropolitan Commercial Bank is seeking a Business Risk & Control Officer (Retail) to strengthen first-line risk management across retail operations, products, processes, and customer-facing activities. The role partners with Retail Banking leadership and Enterprise Risk Management to build practical controls and ensure regulatory readiness.

Responsibilities include governance, control execution, issue remediation, and risk assessment support, with a standard 4-day in-office requirement and 1