Senior Risk & Controls Lead, Consumer & Small Biz

Bank of America; Phoenix (AZ); On-site; USD 104,000 - 160,000; Full time

Job summary

Bank of America is seeking a seasoned Risk Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will oversee design effectiveness, monitor controls, and drive remediation and QA improvements to support enterprise standards.

The role partners with risk stakeholders, manages QA activities across regulatory exams, audits, and inspections, and guides model governance and third-party oversight.

Qualifications

• 5+ years of experience in risk management, controls, audit, or operational oversight within financial services.
• Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations.
• Proven track record of identifying and acting on opportunities for process improvements.
• Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels.
• Strong analytical skills with ability to interpret data, identify trends, and drive insights.
• Experience preparing materials for regulatory exams, audits, or senior governance forums.
• Excellent communication skills with ability to translate technical concepts into simple language.

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Provides guidance to model owners/users on regulatory examinations, audit reviews, and model risk management requirements.
• Maintains model governance frameworks and lifecycle documentation to meet regulatory and enterprise policy requirements.
• Promotes a culture of proactive risk identification and continuous improvement across supported teams

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Model Oversight

Third Party Oversight

Problem Solving

Risk Identification

Tools

SQL Database Management

Job description

Bank of America is seeking a seasoned Risk Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will oversee design effectiveness, monitor controls, and drive remediation and QA improvements to support enterprise standards.

The role partners with risk stakeholders, manages QA activities across regulatory exams, audits, and inspections, and guides model governance and third-party oversight.