Retail Property & Tenant Relations Lead

The Source Hotel; Denver (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

The Source Hotel in Denver is seeking a Retail Property Coordinator to act as the main liaison between property management, Market Hall tenants, and ownership’s Retail Asset Management team. You will coordinate day-to-day tenant communications, support operations, and help drive timely information on changes and initiatives.

Working closely with the General Manager and Chief Engineer, you will organize meetings, manage vendor access, coordinate move-ins/move-outs, and maintain organized records

Qualifications

• Exceptional customer service and relationship-building skills.
• Strong written and verbal communication abilities.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Serve as the primary point of contact for day-to-day communications with retail and restaurant tenants.
• Develop and maintain positive working relationships with Market Hall tenants, the hotel Executive Team, ownership representatives, vendors, and other property stakeholders.
• Coordinate and distribute tenant communications, property updates, notices, event information, operational announcements, and other important information.
• Communicate changes to tenant operating hours, closures, special events, deliveries, construction, maintenance, and other operational activities to the appropriate hotel and ownership contacts.
• Track, route, and monitor tenant requests, ensuring timely follow-up and resolution through the appropriate departments.
• Assist the General Manager and Chief Engineer with scheduling meetings, inspections, vendor visits, tenant appointments, and other property-related activities.
• Collaborate with ownership’s Retail Asset Management team to assist with coordinating leasing tours, tenant communications, and other related activities.
• Schedule and coordinate third-party vendors for facilities, maintenance, repairs, inspections, and other property projects.
• Coordinate vendor access to tenant and common areas and communicate schedules and requirements to affected tenants and property leadership.
• Support coordination between the parking vendor (LAZ), the property management team, and tenants.
• Work closely with the Chief Engineer to communicate maintenance needs, coordinate vendor activity, and monitor completion of projects and service requests.
• Coordinate and organize deliveries and packages for Market Hall tenants, including communication regarding large or scheduled deliveries and access requirements.
• Assist with tenant move-in and move-out coordination, including scheduling, access, deliveries, building requirements, inspections, and communication with affected departments and stakeholders.
• Assist with onboarding new tenants by coordinating introductions, operational information, property resources, access, and required documentation.
• Schedule and coordinate monthly Market Hall tenant meetings.
• Prepare meeting agendas, presentation materials, attendance records, meeting notes, and follow-up communications.
• Maintain organized records of tenant contacts, correspondence, certificates of insurance, vendor documentation, meeting materials, and other property-related files.
• Support property event planning and execution, including tenant appreciation events, seasonal activations, community programs, and promotional initiatives.
• Coordinate logistics for property events, including vendor communication, scheduling, setup requirements, and event-day support.
• Collaborate with marketing, operations, engineering, security, hotel departments, ownership, and tenants to ensure successful implementation of events and programs.
• Conduct routine property walks to identify tenant concerns, operational issues, signage needs, cleanliness concerns, or maintenance opportunities.
• Support administration of work order systems, tenant service requests, vendor schedules, and operational tracking reports.
• Assist the General Manager and Chief Engineer with administrative duties, including but not limited to scheduling meetings, managing calendars, preparing correspondence, processing invoices, organizing documentation, preparing reports, and tracking projects.
• Assist with invoice processing, coding, tracking, and follow-up for property-related expenses and third-party vendors.
• Prepare and coordinate property signage, notices, communications, and other materials as directed by the General Manager or Chief Engineer.
• Prepare reports, summaries, meeting notes, correspondence, and presentations on behalf of the General Manager and Chief Engineer.
• Maintain calendars and scheduling for recurring tenant meetings, inspections, vendor visits, maintenance projects, and property events.
• Support emergency communication efforts and operational response coordination as directed by property leadership.
• Promote a professional, service-oriented approach when interacting with tenants, guests, vendors, ownership representatives, and other stakeholders.
• Assist with special projects, operational initiatives, property improvements, and administrative responsibilities as assigned.
• Maintain compliance with Crescent Hotels & Resorts policies and all applicable federal, state, and local regulations.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

The Source Hotel in Denver is seeking a Retail Property Coordinator to act as the main liaison between property management, Market Hall tenants, and ownership’s Retail Asset Management team. You will coordinate day-to-day tenant communications, support operations, and help drive timely information on changes and initiatives.

Working closely with the General Manager and Chief Engineer, you will organize meetings, manage vendor access, coordinate move-ins/move-outs, and maintain organized records