Retail Product & Design Consultant

Fargo Glass & Paint Co; Fargo (ND); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Benefits

Vision Benefits

HSA/FSA & Dependent Care

Disability Benefits

Life Insurance

ESOP

401(k) Retirement Plan

Employee Assistance Program

Paid Holidays

Paid Time Off

Job summary

Fargo Glass & Paint Co. is seeking a Retail Product & Design Consultant to deliver exceptional customer experiences, provide expert product recommendations, and design solutions for residential and commercial projects.

This role blends retail sales, service, design consultation, and project support to elevate spaces. You will guide customers through goals, styles, and budgets, explain product features and installation details, and help manage orders and quotes.

Qualifications

• Strong team player with excellent interpersonal skills and proven customer service.
• Excellent written and oral communication skills.
• Valid driver’s license and insurability by the company.

Responsibilities

• Greet customers and build relationships through outstanding service.
• Consult with customers to understand project goals, style, budgets and timelines.
• Recommend products and solutions tailored to customer needs.
• Generate sales through product knowledge and consultative selling.
• Follow up on inquiries, quotes, orders and project opportunities.
• Cross-sell and upsell complementary products and services.
• Maintain a professional showroom and positive shopping experience.
• Develop expertise in all product lines sold in-store.

Skills

Team player

Interpersonal skills

Communication skills

Customer service

Education

High School Diploma or GED

Job description

Summary

The Retail Product & Design Consultant is responsible for delivering exceptional customer experience while providing expert product recommendations and design solutions for residential and commercial projects. This role combines retail sales, customer service, design consultation, and project support to help customers select products that enhance the beauty, functionality, and value of their spaces.

Role & Responsibilities

• Greet customers and build strong relationships through outstanding service.
• Consult with customers to understand project goals, style preferences, budgets, and timelines.
• Recommend products and solutions tailored to customer needs.
• Generate sales through effective product knowledge and consultative selling techniques.
• Follow up on customer inquiries, quotes, orders, and project opportunities.
• Identify opportunities to cross-sell and upsell complementary products and services.
• Maintain a professional showroom presence and contribute to a positive shopping experience.
• Develop and maintain expertise in all available product lines sold at the retail store.
• Clearly explain product features, benefits, installation requirements and maintenance expectations.
• Process customer orders accurately and efficiently
• Prepare estimates, quotes and special orders
• Assist with inventory management, merchandising, stocking, pricing and showroom displays
• Maintain a clean, organized and visually appealing sales floor and showroom
• Support receiving, order fulfillment and other operational tasks as required.
• Partner with our Safety Department and Operations Leadership to promote and ensure a safe work environment and ensure all safety precautions are met.
• Other duties may be assigned to meet business needs.

Hours

Monday-Friday 7:30am-4:30pm

Qualifications

The individual must be a strong team player with excellent interpersonal skills, strong written and oral communication skills as well as proven customer service. Must be able to work under minimal supervision, manage multiple tasks and interact with others in a professional manner. Must have valid driver’s license and be insurable by the company.

Education Requirements

Position requires a High School Diploma or GED; one or more years of previous retail or customer service experience.

Preferred Skills

Experience in paint, home improvement, flooring, cabinetry, interior design, window coverings or related industries. Experience working with contractors, builders or interior designers. Working knowledge of computers and various computer programs.

Benefits

Fargo Glass & Paint has a competitive benefits package which includes but is not limited to:

• BCBS Health Insurance Options (free single options), Dental, and Vision Benefits
• HSA, FSA, & Dependent Care ($1,000 HSA match)
• Accident, Critical Illness, Hospital Indemnity
• Disability Benefits
• Life Insurance
• Employee Stock Ownership Plan (ESOP)
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid Holidays
• Paid Time Off

Fargo Glass & Paint is an equal opportunity employer and drug-free workplace. We participate in E-Verify.