Retail Processing Lead: Production & Quality

The Salvation Army North & Central Illinois Division; Highland (MI); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army North & Central Illinois Division in Highland, MI is seeking a Merchandise Processing Supervisor to oversee daily production, lead the team, ensure quality and efficient workflows, and support achieving sales goals.

This full-time role includes training, coordinating production tasks, inventory control, and maintaining safe, organized workspaces, with paid training and opportunities to develop retail and customer service skills in a mission-driven environment.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes
• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage
• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management
• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Job description

The Salvation Army North & Central Illinois Division in Highland, MI is seeking a Merchandise Processing Supervisor to oversee daily production, lead the team, ensure quality and efficient workflows, and support achieving sales goals.

This full-time role includes training, coordinating production tasks, inventory control, and maintaining safe, organized workspaces, with paid training and opportunities to develop retail and customer service skills in a mission-driven environment.