Merchandise Processing Supervisor — Team Leader + Employee Discount

The Salvation Army USA Central Territory; Highland (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army USA Central Territory is seeking a Merchandise Processing Supervisor in Highland, MI. This full-time role oversees the production process and personnel to meet production and sales goals while ensuring quality control and efficient workflows.

The position requires directing daily tasks, training staff, and maintaining organized operations to deliver an excellent shopping experience. You will also lead quality checks, track production metrics, manage inventory control, and

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes
• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage
• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management
• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Job description

The Salvation Army USA Central Territory is seeking a Merchandise Processing Supervisor in Highland, MI. This full-time role oversees the production process and personnel to meet production and sales goals while ensuring quality control and efficient workflows.

The position requires directing daily tasks, training staff, and maintaining organized operations to deliver an excellent shopping experience. You will also lead quality checks, track production metrics, manage inventory control, and