Retail Processing Supervisor — Lead Quality & Inventory

The Salvation Army USA Central Territory; Southgate (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a Store Processing Supervisor to lead the production team, ensure quality control, and drive efficient workflows in a thrift store setting. You will help meet production and sales goals while delivering an excellent customer experience.

Responsibilities include directing daily tasks, training staff, performing QC inspections, tracking metrics, and coordinating supply orders.

Qualifications

• High School Diploma or currently pursuing.
• Experience following and giving direction.
• Strong English communication skills.
• Basic computer proficiency including payroll systems.
• Ability to pass pre-employment drug test and background check.
• Basic math skills.

Responsibilities

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
• Train new team members on production expectations and processes.
• Perform quality control inspections to ensure only the best products reach the sales floor.
• Track and report production metrics at scheduled intervals.
• Implement strategies to meet product acquisition, production, and sales goals.
• Manage product rotation and inventory control processes.
• Maintain organized workspaces and prepare for next-day production.
• Support store maintenance and safety protocols.
• Place and coordinate supply orders for processing needs.
• Implement product control procedures to prevent shrinkage.
• Monitor and control property, utility, and supply usage.
• Seek ways to improve donor and shopper experiences.
• Support management in fostering positive understanding of policies and procedures.
• Communicate effectively with store management regarding operations.
• Direct complaints and concerns appropriately to management.

Skills

English communication

Team leadership

Quality control

Math skills

Education

High School Diploma or equivalent

Tools

Payroll systems

Basic computer proficiency

Job description

The Salvation Army USA Central Territory is seeking a Store Processing Supervisor to lead the production team, ensure quality control, and drive efficient workflows in a thrift store setting. You will help meet production and sales goals while delivering an excellent customer experience.

Responsibilities include directing daily tasks, training staff, performing QC inspections, tracking metrics, and coordinating supply orders.