Merchandise Processing Lead — Quality & Team Leadership

The Salvation Army North & Central Illinois Division; Clarkston (MI); On-site; USD 30,638 - 36,882; Full time

Benefits offered by this job

Employee Discount

Employee Assistance Program

Job summary

The Salvation Army North & Central Illinois Division is recruiting for a Merchandise Processing Supervisor in Clarkston, MI. The role oversees the production process and staff to meet production and sales goals, while ensuring quality control and efficient workflows in a community-focused thrift store setting.

You will align daily tasks, train new team members, report production metrics, and manage inventory and safety procedures to support a positive shopping experience.

Responsibilities

• Direct and ensure completion of daily tasks for production team members
• Train new team members on production expectations and processes
• Perform quality control inspections to ensure only the best products reach the sales floor
• Track and report production metrics at scheduled intervals
• Implement strategies to meet product acquisition, production, and sales goals
• Manage product rotation and inventory control processes
• Maintain organized workspaces and prepare for next-day production
• Support store maintenance and safety protocols
• Place and coordinate supply orders for processing needs
• Implement product control procedures to prevent shrinkage
• Monitor and control property, utility, and supply usage
• Seek ways to improve donor and shopper experiences
• Support management in fostering positive understanding of policies and procedures
• Communicate effectively with store management regarding operations
• Direct complaints and concerns appropriately to management
• Paid training on production expectations and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills

Job description

The Salvation Army North & Central Illinois Division is recruiting for a Merchandise Processing Supervisor in Clarkston, MI. The role oversees the production process and staff to meet production and sales goals, while ensuring quality control and efficient workflows in a community-focused thrift store setting.

You will align daily tasks, train new team members, report production metrics, and manage inventory and safety procedures to support a positive shopping experience.