Retail Print & Shipping Expert | Customer-Driven Consultant

FedEx Corporation; Crescent Springs (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

FedEx Office in Crescent Springs, KY is seeking a Store Consultant who delivers a positive customer experience, offers consultative guidance on printing, signs & graphics, and shipping, and handles orders, pricing, and product information.

You will operate printing and shipping equipment, manage production queues, stock materials, and ensure a safe, clean store while following procedures and contributing to sales and customer satisfaction.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer
• Takes complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures

Job description

FedEx Office in Crescent Springs, KY is seeking a Store Consultant who delivers a positive customer experience, offers consultative guidance on printing, signs & graphics, and shipping, and handles orders, pricing, and product information.

You will operate printing and shipping equipment, manage production queues, stock materials, and ensure a safe, clean store while following procedures and contributing to sales and customer satisfaction.